Storage Norbury Standard Terms and Conditions

These Terms and Conditions set out the basis on which Storage Norbury provides storage, removal, packing, handling and associated services within the United Kingdom. By placing a booking, using our services, instructing our staff on site, or allowing us to collect or handle your goods, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business who requests or uses our services.

Company, we, us, our means Storage Norbury.

Services means any storage, removal, moving, transport, packing, loading, unloading, handling, or associated services carried out by the Company.

Goods means the items, belongings, furniture, equipment, and any other property that we handle, transport or store for you.

Contract means the binding agreement between the Client and the Company incorporating these Terms and Conditions and any written quotation or service confirmation issued by us.

2. Scope of Services

We provide storage and removal services for domestic and business clients. Our services may include collection, loading, transport, unloading, packing, unpacking, and storage of Goods. Any additional services requested will be subject to our acceptance and may incur additional charges.

We reserve the right to refuse any service request that we reasonably consider unsafe, unlawful, impractical, or outside our usual scope of operations.

3. Booking Process

3.1 Initial Enquiry

You may request a quotation by providing accurate information about the Goods to be moved or stored, the addresses involved, access details, dates, times, and any special requirements. Quotations are based on the information you provide and are subject to revision if that information is incomplete or inaccurate.

3.2 Quotations

Unless stated otherwise in writing, our quotations are estimates only and are not fixed price quotations. The final charges may differ if the work required differs from what was originally described, or if additional time, staff, vehicles, or materials are required.

3.3 Reservation and Confirmation

A booking is only confirmed when we notify you that your booking has been accepted and, where applicable, when any required deposit or advance payment has been received and cleared. Provisional dates or availability discussions do not constitute a confirmed booking.

3.4 Changes to Bookings

You must notify us promptly if you wish to change the date, time, addresses, items to be moved, or any other key element of your booking. All changes are subject to our availability and may affect the price. We are not obliged to accommodate changes requested at short notice, but will make reasonable efforts to do so.

4. Client Responsibilities

You agree to:

Ensure that you are authorised to enter into the Contract in respect of the Goods and premises.

Provide accurate and complete information regarding the nature, quantity and value of the Goods, access restrictions, parking arrangements and any special handling requirements.

Arrange suitable parking, loading and unloading facilities at both collection and delivery addresses and pay any related fees or charges such as permits, meter charges or penalties arising from your instructions or lack of instructions.

Ensure that the Goods are adequately packed or request a packing service from us, where available, for an additional charge.

Be present or represented at the time of collection and delivery to assist with instructions and to check inventories or delivery notes.

Secure or remove fixtures, fittings and appliances in accordance with manufacturer instructions prior to collection, unless we have expressly agreed to carry out such work.

5. Payments and Charges

5.1 Pricing

Our charges are based on factors including, but not limited to, labour time, the volume or weight of Goods, packing materials used, distance travelled, access conditions, required equipment, and storage duration. Prices quoted may be subject to VAT where applicable under UK law.

5.2 Deposits and Advance Payments

We may require a deposit or full advance payment to secure your booking. Any such requirement will be communicated to you at the time of quotation or booking confirmation. Where a deposit is required and not paid on time, we may release the reserved date and decline the booking.

5.3 Payment Methods

We accept the payment methods that we specify from time to time, which may include bank transfer or card payment. Cash may be accepted only at our discretion and may be subject to conditions. Payment is due in cleared funds by the due date stated on our invoice or booking confirmation.

5.4 Payment Due Dates

Unless otherwise agreed in writing, payment for removal services is due no later than the day of service commencement, and payment for ongoing storage charges is due in advance for each storage period. If payment is not received as required, we may withhold services, deny access to stored Goods, or exercise a lien over the Goods until full payment is received.

5.5 Late Payment

If you fail to make payment on time, we may charge interest on the overdue amount at the statutory rate permitted under UK law, together with any reasonable costs incurred in recovering the debt. We may also suspend or terminate services and, where storage is involved, ultimately sell or dispose of Goods in accordance with applicable law to recover outstanding charges.

6. Cancellations and Postponements

6.1 Client Cancellations

You may cancel your booking by giving us written or verbal notice, subject to any applicable cancellation charges. If you cancel more than a specified number of days before the scheduled service date, we may waive or reduce cancellation fees at our discretion. Where cancellation occurs at short notice, we may charge a percentage of the quoted price or the full amount to cover allocated resources, staff, vehicles and lost opportunity.

6.2 Client Postponements

If you request to postpone your booking, we will seek to accommodate the change, subject to availability. Postponements made at short notice may incur additional charges, including but not limited to storage charges, rebooking fees, or costs arising from rescheduling staff and vehicles.

6.3 Company Cancellations

If we need to cancel a booking due to circumstances within our reasonable control, we will refund any deposit or prepayment received for the affected services. If cancellation is due to circumstances beyond our reasonable control, such as extreme weather, road closures, vehicle breakdown, strikes, or other events of force majeure, we will not be liable for consequential losses but will aim to reschedule the service at a mutually convenient time.

7. Access, Loading and Delivery Conditions

You must ensure that we have safe and reasonable access to the property and premises at both collection and delivery locations, including lifts, stairways, hallways, and loading areas. You must notify us of any restrictions such as narrow roads, height limits, time limits or parking bans.

If access conditions are poorer than described or more time consuming than reasonably expected, we may apply additional charges to cover extra labour time, special equipment, or alternative arrangements.

If we are unable to complete delivery due to access restrictions, your absence, or your failure to provide correct instructions, we may place the Goods into storage at your cost and consider the service fulfilled.

8. Storage Terms

Where we provide storage services, Goods will be stored in facilities or containers selected at our discretion. You are not entitled to a particular unit, container, or location, and we may move Goods within our facilities for operational reasons.

Storage is provided on a periodic basis, typically weekly or monthly. If you wish to end storage, you must give us reasonable notice in advance so that we can prepare your Goods for collection or arrange delivery, which may incur additional transport charges.

Access to stored Goods may be by appointment only and may incur access fees where applicable. We may refuse access if your account is in arrears.

9. Prohibited and Restricted Items

We will not accept or move or store the following items and you must not include them among the Goods:

Explosives, firearms, weapons, ammunition, or hazardous substances.

Flammable, corrosive, toxic or otherwise dangerous materials.

Perishable goods, live animals, plants or other living organisms.

Illegal items or items obtained unlawfully.

Cash, precious metals, jewellery, watches, securities, important documents, or items of exceptional value, unless we agree in writing and there is appropriate insurance in place.

If any such items are found among the Goods, we may remove, dispose of, or hand them to the appropriate authority at your cost and without liability.

10. Waste Regulations and Disposal

We comply with relevant UK waste regulations when handling, transporting, or disposing of unwanted items. We are not a general waste carrier and will only remove items agreed as part of the service.

You are responsible for clearly identifying any items that are to be disposed of and confirming that you have authority to dispose of them. Items removed for disposal may be taken to licensed facilities, reused, or recycled where practicable.

We will not remove or handle hazardous waste or controlled waste that we are not licensed or authorised to carry. This includes, but is not limited to, asbestos, medical waste, chemical waste and certain electrical or electronic equipment unless otherwise agreed.

Any unauthorised or unsafe items discovered among the Goods may be separated and dealt with in accordance with applicable law, and you may be charged for any additional handling, transport or disposal costs.

11. Liability and Insurance

11.1 Standard Liability

We will exercise reasonable care and skill in providing our services. However, our liability for loss of or damage to Goods is limited as set out in this clause. You must arrange your own insurance for Goods to their full replacement value, unless we have explicitly agreed in writing to provide extended or specific insurance cover.

11.2 Exclusions

We are not liable for:

Loss or damage arising from your failure to pack Goods properly where you undertook the packing.

Loss or damage to items that are inherently fragile or susceptible to damage, including but not limited to glass, china, electronics or artwork, unless we have packed them.

Loss or damage caused by wear and tear, gradual deterioration, inherent defects, or atmospheric or climatic conditions.

Loss of profits, loss of business, loss of data, or any indirect or consequential losses.

Any loss or damage where the value of the Goods has not been accurately declared or where you have failed to notify us of special value or vulnerability.

11.3 Time Limits for Claims

You must inspect Goods promptly upon delivery or collection from storage. Any visible loss or damage must be notified to us as soon as reasonably possible and in any event within a reasonable period after completion of the services. Failure to notify us within a reasonable time may prejudice our ability to investigate and may limit or extinguish our liability.

11.4 Overall Limitation

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded under UK law. Subject to the foregoing, our total liability for any claim arising out of or in connection with the Contract shall not exceed the amount paid or payable for the specific services giving rise to the claim, or such other limit as we may agree in writing.

12. Client Indemnity

You agree to indemnify and hold us harmless against all losses, costs, claims, damages and expenses we may suffer or incur as a result of:

Your breach of these Terms and Conditions.

Your provision of inaccurate information or failure to disclose relevant information.

Your inclusion of prohibited or hazardous items among the Goods.

Claims by third parties arising from our performance of the services in accordance with your instructions.

13. Data Protection and Privacy

We collect and process personal data in order to manage bookings, provide services, administer accounts, and meet legal obligations. We will handle your personal data in accordance with applicable UK data protection law. You consent to the use of your information for these purposes and acknowledge that we may retain records of the Contract and communications for a reasonable period.

14. Termination

We may terminate the Contract immediately if you commit a material breach of these Terms and Conditions, fail to pay any sum due, or become insolvent or bankrupt. Upon termination, all sums due to us become immediately payable and we may exercise a lien over any Goods in our possession until full payment is made. We may also arrange for sale or disposal of Goods in accordance with applicable law if sums remain unpaid after reasonable notice.

15. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible so we can attempt to resolve it. We aim to deal with complaints fairly and promptly. If a dispute cannot be resolved amicably, either party may pursue legal remedies as permitted under these Terms and Conditions and under applicable law.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 Entire Agreement

The Contract, including these Terms and Conditions and any written quotation or service confirmation, constitutes the entire agreement between you and us and supersedes all prior discussions, representations or arrangements.

17.2 Variation

No variation of these Terms and Conditions shall be effective unless agreed in writing by us. Our staff and drivers have no authority to vary the Contract orally.

17.3 Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.4 Assignment

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract any of our rights or obligations under the Contract, provided that we remain responsible for the proper performance of the services.

17.5 No Waiver

Any failure or delay by us to enforce any provision of these Terms and Conditions shall not be construed as a waiver of that provision or of any other rights.

By proceeding with a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.